Guest Column | April 6, 2011

How The Convergence Of HR & Operations Drives Improved Workforce Performance Guest Series Part 2

John Orr Headshot

By John Orr, chief strategy officer, Dayforce

This second installment of the three-part series will review the potential value and performance improvements organizations can reap resulting from the convergence of Human Resources (HR) with operations through an integrated workforce management approach.

All retailers face the challenge of managing and motivating their workforce while simultaneously promoting customer service. The competition to attract and retain top-performing employees and the contest for a bigger piece of the consumer pie confuse matters further. To address these complex needs more strategically, retailers are encouraging two previously 'silo-ed' departments — store operations and human resources — to coordinate their efforts.