Service Plus®
Source: Development Dimensions International (DDI)
Service Plus® helps you build a service culture in your organization from top management on down to front-line
Service Plus® helps you build a service culture in your organization from top management on down to front-line service providers. It helps you eliminate customer defections. And it helps you strengthen customer satisfaction and loyalty. Through its proven design and comprehensive approach, Service Plus creates leaders and front-line service providers who:
* Consistently deliver service that delights customers.
* Think and act in ways that put the customer at the heart of your organization.
* Create unprecedented new levels of customer satisfaction and loyalty.
* Ensure repeat business from established customers and inspire loyalty in new customers.
* Increase word-of-mouth referrals for your business.
Service Plus® consists of three modules: Keys to Service, Steps to Service, and Extraordinary Service Opportunities.
Workshops are delivered on-site.
Delivery Methods: Classroom, CD-ROM self-study
Development Dimensions International (DDI), 1225 Washington Pike, Bridgeville, PA 15017-2838. Tel: 412-257-0600; Fax: 412-220-2942.
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