News | May 24, 2012

Petco Increases Ability To Hire Best People To Serve Pet Parents With PeopleAnswers Pre-Employment Selection Tool

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DALLAS – Petco, the national pet specialty retailer, is improving its ability to select and hire the best-suited candidates to serve pet parents by expanding its use of PeopleAnswers’ pre-employment assessment software across its more than 1,100 stores nationwide.

“At Petco, we’re all about animals, but our ability to help our customers best give their pets the quality of life they deserve depends first and foremost on our people,” said Charlie Piscitello, Petco’s senior vice president of Human Resources and chief people officer.  “Our customers are passionate about their pets, and we need to staff our stores with associates who share that passion for animals and providing pet parents with the best possible shopping experience every time they come to Petco. The PeopleAnswers pre-employment assessment program helps us find and hire those people with confidence.”

Following a pilot of the PeopleAnswers tool in more than 150 Petco stores, the company is rolling it out to all stores to help identify, select and hire candidates for hourly and management positions. A post-pilot study shows a significant decrease in turnover among associates recommended by PeopleAnswers when compared with all others hired during the same time period.

“If presented the right way, leaders can use more data to help them make better hiring decisions,” said Gabriel Goncalves, CEO and president, PeopleAnswers. “Our team’s extensive experience implementing PeopleAnswers for large retailers will help ensure Petco has a streamlined recruitment process while also improving customer service, retention and performance.”

PeopleAnswers identifies the Behavioral DNA® of existing team members to create customized, behaviorally based Performance Profiles to help identify those who meet Petco’s hiring criteria. After candidates complete the PeopleAnswers assessment, the software matches them with the Petco position they are applying for and others that best correspond with their behaviors and tendencies.

About Petco
Petco is a leading pet specialty retailer that provides the products, services and advice that make it easier for our customers to be great pet parents. Everything we do is guided by our vision for Healthier Pets. Happier People. Better World. We operate more than 1,100 stores nationwide, including more than 30 Unleashed by Petco locations, a smaller format neighborhood shop, and  The Petco Foundation, an independent nonprofit organization, has raised more than $90 million since it was created in 1999 to help promote and improve the welfare of companion animals. In conjunction with the Foundation, we work with and support approximately 7,500 local animal welfare groups across the country to help find homes for more than 250,000 animals through in-store adoption events every year.

About PeopleAnswers
PeopleAnswers, voted one of Dallas’ best places to work, provides next-generation, web-based talent assessment systems to help maximize the quality of every hire, reduce turnover and streamline the selection process. Clients are from multiple industries including financial services, healthcare, hospitality, property management and retail. For more information, please visit and

SOURCE: PeopleAnswers