Organizational Performance Survey (OPS) System

The Organizational Performance Survey (OPS) System is one of the first Internet-based systems to give managers the capability both to measure and analyze an organization's functioning online based on employee input without the high cost of outside consultants.

First, a company's employees complete the OPS survey questions about the organization via a private, password-protected gateway on the Internet. Then administrators or managers receive exclusive access to the data to analyze the findings. Within just a few clicks of the mouse and at minimal cost, a company's leaders now have access to valid, detailed information about how their organization is doing and what areas might benefit from improvement efforts.

OPS was developed by staff at BHC to measure ten different aspects of organizational functioning related to how employees feel about their jobs, how they evaluate their fellow employees, supervisors, and managers, and how they view the company or agency.

The OPS system tool is in a self-report format with 89 questions, which take employees approximately 10 minutes to complete via the Internet. The data from the questions fall into the following ten scores or scales:

1. Organizational Justice
2. Job Stress - Burnout
3. Management - Administrative Effectiveness
4. Focus on Quality
5. Supervisor Effectiveness
6. Productivity
7. Teamwork
8. Job Commitment - Pride
9. Job Satisfaction
10. Job Resources

Because of OPS' focus, its Internet availability, and LOW COST, it is an extremely useful tool for management. Further, OPS can be used as a change measure to assess the impact of major organizational shifts in policy and practice; in other words, as both a pretest and post test tool to gain employee input before and after major company or agency changes.

Background and Norming: OPS has been normed with employees and managers at numerous agencies, and factor analysis has confirmed the scoring structure of the OPS. Originally, OPS was developed using the work of Rensis Likert (1961), Michael Harrison (1994), Edward Lawler III (1993), and others. BHC's focus with OPS is to provide organizations in the private and public sectors with a valid and reliable measure of organizational performance from the perspective of employees. The Internet report function enables employers to compare themselves with other organizations and with themselves across time. As OPS is used by more organizations, we will add more norm groups for comparisons. OPS is a copyrighted system of Behavioral Health Concepts, Inc., 2716 Forum Blvd., Ste. 4, Columbia, MO 65203 (1-573-446-0405). All rights reserved.

Behavioral Health Concepts (BHC, Inc.), 2716 Forum Blvd., Suite 4, Columbia, MO 65203. Tel: 573-446-0405; Fax: 573-446-1816.