Five Star Service was carefully designed to improve and sustain the performance of front-line employees. In the hospitality industry, guests are the key to success. Having a well trained and service oriented staff would help to reach this attainable goal: Five Star Service in any hotel environment. Also available in Spanish.
Service Quality Institute, 9201 East Bloomington Freeway, Minneapolis, MN 55420. Tel: 952-884-3311; Fax: 952-884-8901.