Customer Service Skills Test
To evaluate the suitability of candidates of all levels of experience for the position of Customer Service Representative. Also applicable to non-technical Help Desk positions.
General Description
The Customer Service Skills Test, from which a five-page report is provided to the client, consists of instruments measuring the following:
Verbal Fluency (Booklet version)
Reading Comprehension (Internet version)
Numerical skills
Attention to detail
Problem solving ability
Customer service skills
Customer service problem solving
Customer service logic
Positions for which the test is appropriate
This test is used to pre-screen job applicants and in-house personnel in the following positions:
Customer Service Representative
Non-Technical Help Desk
Inside Sales or Order Desk
Job criteria measured
Verbal fluency - communication skills (booklet version)
Reading Comprehension (Internet version)
Numerical skills and reasoning
Attention to administrative detail
Logical and problem solving ability
Ability to deal with situations within a customer service environment
Problem solving within a customer service environment
Procedural ability within a customer service environment
Test administration
The test requires only clerical supervision to administer and takes 56 minutes to complete. Each section is timed.
Walden Personnel Testing & Consulting Inc., 100-4115 Sherbrooke W., Montreal, PQ H3Z 1K9. Tel: 800-361-4908; Fax: 514-989-9934.