Blue Pumpkin acquires Coleman Consulting

Blue Pumpkin Software Inc., which provides workforce management solutions for customer contact centers, has signed an agreement to acquire all of the shares of privately held Coleman Consulting Group of Greenbrae, Calif.

Coleman Consulting provides services and solutions to improve the use of capital and human resources. It has built a knowledge base of scheduling "best practices" and optimization methodologies during its 15 years of operations management experience.

"The opportunity to incorporate Coleman Consulting's 'best practices' and methodologies into our best-of-breed products and services enables us to deliver comprehensive contact center workforce management solutions, incorporating software applications, application consulting, and now, business process consulting," said Doron Aspitz, CEO of Blue Pumpkin, which is based in Sunnyvale, Calif.

"The importance of customer contact centers is increasing and with the advent of e-commerce, they often need to operate 24-hours a day," said Richard Coleman, founder and CEO of the Coleman Consulting Group. "As a result, the pressure on existing human resources and capital is becoming a major challenge for many companies."

Coleman Consulting Group will operate as a wholly owned subsidiary of Blue Pumpkin Software. Richard Coleman will join Blue Pumpkin's executive team.

Edited by Steve Tarnoff
Managing Editor, HRHub.com
Starnoff@vertical.net