Blue Cross Blue Shield Of Arizona Builds The Paperless Enterprise

Like many managed care insurance organizations today, Blue Cross Blue Shield of Arizona (BCBSAZ) faces a daunting array of technical and organizational challenges to keep pace in an increasingly competitive environment. One strategy embraced by the organization is to increase back office productivity and lower operating costs with digital imaging and capture technology. Indeed, in the past 5 years, BCBSAZ has not only significantly streamlined operations, it has propelled itself towards the front ranks of organizations which are successfully creating a paperless environment.

With nearly 1,200 employees, BCBSAZ has a significant volume of employee records to track and maintain, including health policies, pension statements, change in status notifications and other documents associated with company benefits. Recently, the Phoenix-based insurer automated the capture and storage of all its Human Resource documents for secure storage in a FileNet content management system, which provides access to qualified managers, legal and H-R specialists. Previously, all employee records were maintained in paper form, which required a climate-controlled storage space, records personnel to retrieve documents, and if a document was in use by someone else, access to that document could be delayed.