Operational AssessmentSource: BC Group International
To "snapshot" your current operations against your strategic plan "where you want to be", thus determining the gaps that are hindering your performance requirements
Operational Assessment: To "snapshot" your current operations against your strategic plan "where you want to be", thus determining the gaps that are hindering your performance requirements; "what is the opportunity, the real solution". The assessment is holistic and considers every aspect of the operation (interrelationships are explored). Note: We do perform focused assessments, for example, "an assessment of the hiring and retention process", however, to maximize the return on your investment, we suggest that the process be assessed in the context of the whole; other assessments are easier to focus as a standalone, such as: order entry, overflow call handling, reporting and technology. We define the business case with your team. Assessments are based upon your needs and budgetary requirements.
BC Group International, 730 Lipscomb Ave., Dallas, TX 75214. Tel: 214-821-7962; Fax: 214-824-7518.