Microsoft® Lync™ Based Contact Center Supports Service to Clients Throughout the U.S.
San Jose, CA (Marketwire) - AltiGen Communications, Inc. (OTCQX: ATGN) (PINKSHEETS: ATGN), the leading provider of integrated Microsoft-based Unified Communications solutions, today announced that ExponentHR has deployed AltiGen's MaxACD contact center solution for Microsoft Lync.
ExponentHR, one of the fastest growing human resources information systems (HRIS), provides payroll and tax services, a benefit administration tool, an employee communication portal, a reporting system and more to clients via the software-as-a-service (SaaS) model. The ExponentHR platform streamlines traditional, administrative HR functions for client companies wanting to reduce operating costs, engage employees and create scalable infrastructure. The company has a history of using proprietary and state-of-the-art third-party technology to deliver client solutions that adapt to ever-changing business needs.
In 2011, the company began to replace its Cisco call center communications infrastructure with a Microsoft-based unified communication platform (Lync), a continuation of ExponentHR's commitment to deploy the latest innovative technologies that ensure efficiency and the best customer service. "Immediate availability, response and follow up with our clients and their employees are our top three priorities," said Greg King, director of client relations and services at ExponentHR. "We saw an opportunity in partnering with AltiGen as a best in class provider that could help improve these key service metrics with our customers."
The biggest challenge for ExponentHR was to find a product that fully integrates into Microsoft Lync as a software-based contact center solution. "We evaluated many options for our contact center solution before we began implementing AltiGen's MaxACD in March 2012," said Misha Vyazmensky, chief technology officer at ExponentHR. "During our evaluation, AltiGen's MaxACD call center software for Lync set itself apart from competitors with its ease of deployment, performance, reliability and its integration into Lync. With the range of capabilities, our customer service agents can use the exact applications they need to ensure the best possible support for our growing client base."
"Fast growing businesses like ExponentHR require tools to ensure great client service," said AltiGen vice president of sales Mike Plumer. "MaxACD allows companies to quickly deploy contact center capability that is advanced yet easy to manage and affordable."
About AltiGen Communications, Inc.
AltiGen Communications, Inc. (PINKSHEETS: ATGN) (OTCQX: ATGN) is a leading provider of 100% Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site atwww.altigen.com.
ExponentHR is one of the fastest growing technology firms in the Human Resource Information System (HRIS) sector. ExponentHR provides mid-market firms in a variety of industries with the ability to reduce operating cost, gain live access to critical financial data, engage and retain valuable employees and establish scalable infrastructure. ExponentHR is an HRIS, payroll/tax service, benefit administration tool, employee portal, communication, and reporting system and more, delivered via the Software as a Service (SaaS) model. With per-employee pricing and flexible distribution, the cloud-based technology effectively adapts to ever-changing business needs.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued effectiveness of our fully integrated MaxACD solution with Microsoft-based unified communications platform (Lync), our ability to set our self apart from competitors with our ease of deployment, performance, reliability and integration into Lync, and to continue to allow companies to quickly deploy contact center capability that is advanced yet easy to manage and affordable. These statements reflect management's current expectation. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen's performance, please refer to AltiGen's Audited Annual Report filed with the OTCQX over-the-counter market for the fiscal year ended September 30, 2011. All forward-looking statements in this press release are based on information available to AltiGen as of the date hereof and AltiGen assumes no obligation to update these forward-looking statements.
Copyright 2012 AltiGen Communications, Inc. All rights reserved. Product names, logos, brands, and other trademarks featured or referred to within this press release are the property of their respective trademark holders.
SOURCE: AltiGen Communications, Inc.